Return and Exchange Policy of Mythai LTD1. General Provisions Mythai LTD provides unique and personalized travel services. Any tour purchased through our website
https://mythai.group is considered final. This return and exchange policy outlines the conditions under which refunds or modifications to services are possible.
2. Return Conditions According to our policy, refunds for purchased tours are not available. Once the booking process is completed and payment is made, the funds become non-refundable. We strive to provide high-quality services and support at every stage of your journey.
3. Payment Procedure All tours are paid for in full with a single transaction. We accept various forms of payment, including credit cards and electronic payment systems. Upon confirmation of payment, the purchaser receives an official acknowledgment of receipt of funds and a receipt, which can be used for accounting and legal purposes.
4. Company Obligations The company guarantees the provision of all necessary documents after payment for the tour, including a receipt and confirmation of receipt of funds. Documents are provided in electronic form via the email provided at booking. We also guarantee the quality of the tour organization according to the description on the website.
5. Exceptions In exceptional cases, when force majeure or other serious reasons occur, the company may consider the possibility of a refund or change of services. This may include situations such as unforeseen closures of attractions or natural disasters. Decisions are made based on individual consideration of each case.
6. Complaint Procedure Customers may submit complaints or requests for consideration of exceptional circumstances in writing through the contact details provided below. Each request will be reviewed within 30 business days, and the client will receive a written response with the decision or proposal of the company.
7. Changes to the Policy Mythai LTD reserves the right to modify this return and exchange policy at any time. Changes take effect immediately after they are published on the website. Customers are required to regularly review the policy to be aware of any changes.
8. Contact Information For all questions related to the return and exchange policy, as well as for submitting complaints or discussing exceptional cases, please contact us:
